Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | happy Thanks -- helpful info indeed. Today I got confirmation that my order's been shipped! WOW was that ever fast! Your production facility must be huge -- and super-busy. Thanks to everyone involved with completing/shipping orders. Lookin' forward to seeing these canvases!
Jooly, | Quality Giclee The 40x40 Giclee arrived by Fedex today; it's in good condition and looks great. Many thanks for helping make this possible. Best regards,
Peter, Toronto | Edge Options I just wanted to let yo know I was very impressed with the canvas and treatment on my two pieces. Also impressed with the finishing around the mount. The only thing I was a little disappointed in was the wrap…I went with the recommended pixel wrap, but this ended up looking like tiny pinstripes around the sides-almost like a barcode in places. It is unlike any canvas wrap finish I have seen from other suppliers. I will need to rethink the borders before do more.
You have a great product though.
Nanaa, Montreal |